Building business relationships with Robinsons Catering and Niche and Bespoke
About the businesses
Robinsons Catering and Niche and Bespoke are two diverse thriving companies owned by entrepreneur Dan Robinson. He is blazing a trail in VIP executive aviation catering with Niche and Bespoke offering bespoke cuisine at the highest level for the most discerning client.
The other part of his growing empire is Robinsons Catering, who make top quality food using the freshest ingredients and local produce delivered to local schools, nurseries and the boardroom, for businesses and the public in the Birmingham area.
The Challenge
Private aviation catering on board
Niche and Bespoke originally the fine dining division of Robinsons Catering moved into it’s own dedicated central production kitchen in 2019. Following an uncertain start in the middle of a global pandemic the business has experienced rapid growth. Robinsons Catering already an established business continues to thrive with their portfolio of schools and nurseries expanding all the time.
Dan Robinson, the CEO and his highly trained team of chefs are passionate about delivering excellence to their customers. Dan decided that he needed some expert food safety advice and support to improve their existing food safety systems to ensure compliance and to improve their due diligence documentation.
The Benefits
Building lasting business relationships with food businesses
Supportive relationships built on trust, allow food business owners like Dan to get on with the day job of building and growing their business, giving them one less thing to worry about.
Food safety consultants can fill the gap in food safety knowledge and expertise to ensure that food safety systems and procedures are robust and comprehensive. This could be HACCP documentation, labelling of food, traceability, approvals, allergens or micro testing which all require expertise in which there may be a knowledge deficit in the business.
Food Safety Logic consultants have extensive and diverse environmental health experience, their expertise is based upon inspecting, regulating and enforcing food safety where necessary, in literally thousands of food businesses. Their knowledge is current as they have to keep up to date with continuous professional development and are supported by professional bodies such as the Chartered Institute of Environmental Health.
Environmental Health professionals are highly trained and are experts in their field. They can offer a much needed lifeline to food businesses who may have had a poor FHRS score, a complaint or compliance issue which can affect customer assurance stopping them getting back on track. Alternatively it can help them to achieve the gold standard they are striving for to be the best they can be like Robinsons Catering and Niche and Bespoke.
“At FSL we are more than just a consultancy-we are an extension of your food safety team. We understand that ensuring the safety and compliance of your food business is of utmost importance to you. ”
The Solution
Helen Groves, Owner and Principal Environmental Health Consultant
Food Safety Logic consultants visited both premises to understand the individual business operations. They reviewed and updated their existing food safety documentation with bespoke HACCP plans that reflected the food being produced including hot held nursery food, cooked sandwich meat, pre packed sandwiches and chilled airline meals.
The local Environmental Health Officer (EHO) advised that Niche and Bespoke required approval for products of animal origin and our food safety consultant worked closely with her to deliver this. It makes sense as we all speak the same language and understand what is required to deliver complex pieces of work such as this. Detailed information for the approval was presented in an easy to understand format to ensure the process was trouble free for Dan and the EHO.
Dan has signed up to a business support package with Food Safety Logic for both Niche and Bespoke and Robinsons Catering, to ensure that they have ongoing help and support as the businesses grow, specifically:
unlimited email or telephone support
regular legal updates
free guides, templates and forms
an annual review and update of the food safety management system
consultancy support
regular audits
access to the FSL digital daily diary
discounts off training and consultancy
“Approval is required for certain food establishments that handle products of animal origin, such as meat, fish, egg, dairy products, and processed products of animal origin, which supply other establishments.”
The Result
Very Good Food Hygiene Rating Score
Robinsons Catering have just been awarded a ‘Very Good’ Food Hygiene Rating Score which demonstrates that food is being handled hygienically; the physical condition of the premises and cleaning standards are high and there is a high confidence in management regarding how the business keeps food and customers safe. This top rating applies to all food made by Robinsons Catering.
Niche and Bespoke have been given their approval including an approval number which must be displayed on the labels of products of animal origin that they make. Approval is a lot more in-depth than a routine inspection. Detailed documents on pest control, waste management, maintenance, water and micro testing etc. are reviewed by the local enforcing authority to ensure these procedures are in place and the business is compliant prior to being awarded approval.
A positive relationship has been established between Food Safety Logic and Dan Robinson and the business support package he has signed up to will ensure that this continues into the future with regular advice, audits, updates and consultancy support.
Niche and Bespoke is due to move to new premises and Robinsons Catering continue to expand their offering to include buffets for private events so there are exciting times ahead……..for both Dan Robinson, his team and Food Safety Logic.
“We have retained our level 5 at Robinsons Catering,which we are very proud of and have held for 15 consecutive years, with ongoing support from Helen at Food Safety Logic. She has helped us implant even more rigorous systems which ensures our food safety procedures have never been better”
